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The company GetHumanCall, an outsourcing company, had a major challenge ahead of them: improving communication and information management within the company. With a team of collaborators spread over different projects and departments, internal communication had become a real headache. Additionally, agent motivation and reward were crucial aspects to keep their engagement and performance high. The main challenges were as follows: Lack of effective communication between employees and managers. Difficulty in monitoring individual and collective performances. Complex leave and schedule management. Need to strengthen the feeling of belonging to the company and to motivate employees. Inefficient HR administrative processes.
To meet these challenges, SCUP created the “AppAgent” application using the no code Bubble platform. This app was specially designed to meet the unique needs of GetHumanCall, with an emphasis on simplicity, efficiency, and user engagement. Here's how AppAgent transformed internal business management:
GetHumancall was already using an internal communication tool, but the company looked for a significant improvement in this area. Indeed, directors and human resources managers wanted a way to communicate more easily with all employees in the company. In particular, to each agent who works in the call center. It can be said that the problem is solved thanks to the Agent App.
It is a unique tool whose functionalities provide solutions to the problems that GetHumancall has encountered. In particular, it includes:
The Agent App was designed for each employee in the company and, of course, it is very easy to use. Despite its seemingly simple design, the tool is perfectly attractive, everything is very well ordered and organized.
The founders of GetHumanCall decided to receive new hires in the best way. They do it, either in person or through short videos. Thanks to the Onboarding part of the application, newcomers are welcomed with welcome messages to reassure them and facilitate their integration.
It's no longer necessary to give long speeches or write long texts to show each agent what to do. Indeed, all he has to do is enter the process part of the Agent App. In it, the officer figures out how to file a leave request. He knows how to change the delivery address for transport or the steps to follow in the event of an incident involving work tools.
If there is a newcomer or if the company has a new project, the managers simply integrate the documents into the training part. Each agent only has to open the application in the training feature and everyone is connected!
GetHumancall has implemented a gift system to boost the motivation of each agent through a points system. To do this, they asked the ScalApp team to integrate this function into the tool and it works great. It contains gifts that you can win based on the points you have.
Each agent gives the best to achieve excellence. To get an idea of your own performance and to provide what you need for improvements, there are reports.
No need to clutter up with paper documents or send an email to each employee. Human resources managers are also lightened. Indeed, it contains all the administrative documents such as the pay slip and the employment contract.
The Agent App also has a history section that contains everything the agent did. For example, the points he has had, the gifts he has already received, and others.
The Agent App is a very good tool that met the expectations of the company GetHumanCall. It also demonstrates our skills in no-code development with Bubble. If you have the same problem or if you are looking for a personalized tool like this software, do not hesitate to contact the Scalapp team.
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